Privacy & Cookie Notice
Last updated: 16 October 2026
This notice explains how The Voice Hub Ltd uses personal information in connection with our website, enquiries, singing tuition, corporate services, and Opus booking and student accounts.
1. Who is responsible
The Voice Hub Ltd is the controller of the personal information we use for our business. We are registered in England and Wales, company number 16979859. Our registered office is 66 Paul Street, London, England, EC2A 4NA.
For privacy questions, requests or complaints, email admin@thevoicehub.org or write to our registered office.
2. Information we use
Depending on your interaction with us, we use names, email addresses, telephone numbers, organisation details, relevant student names and ages, enquiry details and correspondence.
For Opus bookings and student accounts, we use contact and student details, booking choices and account correspondence. We also receive technical information associated with visits to our website or use of online services.
Information may come directly from you or from someone arranging an enquiry or service for you, such as a parent, guardian or organisation.
Please do not put medical, health or other sensitive information in a general website enquiry. Contact us first if you need to discuss information requiring additional privacy protection.
3. Purposes and lawful bases
Responding to enquiries and arranging services: steps you ask us to take before a contract, where you would be a party to it; otherwise our legitimate interests in answering requests and organising our services.
Providing agreed services and administering bookings and accounts: performing our contract with you, where applicable; otherwise our legitimate interests in arranging and delivering services for the relevant student or participant.
Managing correspondence, resolving concerns and protecting our organisation: our legitimate interests in running a responsible business, maintaining security and dealing with disputes.
Keeping records required by law: compliance with the relevant legal obligation.
Optional marketing and optional website technologies: consent where required.
Where we rely on legitimate interests, we consider the purpose, necessity and effect on the people concerned, including children.
Submitting an enquiry does not itself book a lesson or confirm participation. We do not automatically subscribe enquiry contacts to marketing. Where you choose to receive updates, you can withdraw that choice using the unsubscribe option provided or by emailing us. Withdrawal does not affect earlier lawful use of information.
4. Children and young people
A parent or guardian should normally make or support an enquiry or booking for a child. We use relevant information to answer the enquiry, organise the agreed service and protect participants. We do not knowingly use children's information for unrelated marketing.
Children have their own privacy rights. We aim to explain our use of information in a way appropriate to their age and understanding. A parent or guardian may help a child exercise their rights; we consider the child's understanding and interests when handling requests.
For young singers: we use information to organise your lessons and help the people responsible for them. You can ask what information we hold, ask us to correct a mistake, or tell us if you are worried about its use. You or an adult helping you can email admin@thevoicehub.org.
5. Providers and other recipients
Relevant information may be available to authorised staff, teachers and facilitators who need it for their work.
We use Wix for our website and related website services, and Opus1 for booking and student-account services. Their privacy information is available at https://www.wix.com/about/privacy and https://opus1.io/legal/privacy-policy/.
Other recipients may include providers supporting our email and business systems, professional advisers and authorities where disclosure is legally required or otherwise justified.
We do not sell personal information. Linking to a provider's policy does not replace this explanation of our own use of information.
6. International processing
Our online providers operate internationally, and information may be handled outside the United Kingdom.
Opus states in its published terms that its services are hosted in the United States. Its security documentation identifies US-based AWS hosting regions. Information used through our Opus booking and student-account service may therefore be processed in the United States.
UK data-protection law requires an applicable transfer mechanism where a restricted international transfer takes place. This may involve UK adequacy regulations or appropriate contractual safeguards, depending on the recipient and circumstances.
Contact admin@thevoicehub.org for information about processing locations and the safeguards relevant to your information.
7. Retention
We assess retention according to the purpose and type of record. Relevant considerations include whether an enquiry becomes a service, whether an account or relationship remains active, and any safeguarding, accounting, tax, insurance, complaint or legal requirements.
We retain identifiable information only while it remains necessary for a justified purpose. Different records may therefore have different retention periods. Information no longer needed is deleted or anonymised as appropriate.
8. Rights and complaints
Depending on the circumstances, you can ask to access, correct, erase or restrict information, or receive certain information in a portable form.
You can object to processing based on legitimate interests. You can object to direct marketing at any time.
You can also withdraw consent where we rely on it. Contact admin@thevoicehub.org to make a request.
To make a privacy complaint, use that email address or our registered office. We aim to acknowledge it within two working days and will do so within 30 days. We will investigate without undue delay, keep you informed and explain the outcome.
You can also complain to the Information Commissioner's Office: https://ico.org.uk/make-a-complaint/.
9. Cookies and security
Cookies and similar technologies can support security, core operation, preferences and optional website features. Essential technologies support the service you request.
Where we use optional analytics or advertising technologies, our policy is to obtain consent before they operate. Continuing to browse is not consent. You may refuse or withdraw optional consent. Browser settings also provide controls over stored information.
Opus and other external sites have their own technologies and privacy information; choices on our website do not automatically apply there.
We use technical and organisational measures to protect information. No online service can guarantee complete security.
We may update this notice as our services change and will revise the date above.